You load Rs 100 in the morning, and by evening half of it is gone — even though you barely used your phone. Sound familiar? Nine times out of ten, the culprit is a bundle that renewed itself at midnight. Telenor’s recurring bundles come with auto-renewal switched on by default, which is great when you actually want the bundle — and quietly annoying when you don’t.
The good news: turning it off takes about a minute once you know where the switch hides. Here’s how.
Why Telenor bundles renew on their own
When you subscribe to a weekly or monthly bundle, Telenor assumes you want it again when it ends. That’s the whole idea of a “recurring” bundle: no gaps in your data or minutes, no need to subscribe again. The moment your current bundle expires, the system grabs the bundle price from your balance and activates the next cycle.
It’s a convenience feature — but only if you’re using the bundle fully. If your usage has changed, or you subscribed by accident (tapping the wrong button in the app happens to the best of us), that midnight renewal feels like your balance is disappearing on its own. And because it happens automatically, most people only notice it when they check their balance and wonder where the money went.
First, check which bundles are on auto-renew
Before switching anything off, find out what’s actually set to renew. The easiest way is the My Telenor App:
- Open the My Telenor App and log in.
- Look at your active bundles on the home screen or under the “Bundles”/packages section.
- Tap each active bundle and look for the auto-renewal status or toggle.
If you’re not sure what’s active at all, check which package is actually active on your SIM first — you can’t manage a renewal you don’t know about. Once you see the toggle, you’ll know whether auto-renewal is on or off for each bundle.
How to turn off auto-renewal in the My Telenor App
This is the main method, and it’s the one Telenor wants you to use:
- Open the My Telenor App and make sure you’re logged in on the right number.
- Go to your active bundles — the app shows these on the home screen or in the subscriptions section.
- Open the bundle you want to stop renewing.
- Find the auto-renew option or toggle and switch it off.
- Confirm the change when the app asks.
That’s it. The bundle keeps working until its normal expiry date — turning off auto-renewal doesn’t cancel what you’ve already paid for. It just stops the next cycle from starting.
Don’t have the app, or is it acting up? Then call 345 (the official Telenor helpline) and ask the agent to disable auto-renewal on your bundle. They can do it from their side in a couple of minutes. For the exact menu path or button names in the app, check the My Telenor App itself — layouts get updated, and the current wording is always in there.
Timing matters: do it before the bundle expires
This is the part people get wrong. Auto-renewal happens at the moment your bundle expires — often right at midnight. If you switch it off after that moment, the new cycle has already started and your balance is already deducted.
So don’t wait until the last day and then forget. If you know you’re not going to renew a weekly bundle, turn the toggle off a day or two early. Set a phone reminder if you have to. The switch works instantly, and you lose nothing by doing it early — your current bundle still runs to its full expiry.
What if it already renewed and you didn’t want it?
It happens. You wake up, the bundle has renewed, and the money is gone. Here’s what to do:
- Call 345 as soon as possible and explain that the renewal was unwanted. If the new bundle hasn’t been used at all, agents can sometimes help — but be polite about it, and understand there’s no guaranteed reversal once the bundle is active.
- Then immediately turn off auto-renewal so it doesn’t happen again next cycle.
- Take it as a sign to review your subscriptions — if you’ve got content services or add-ons piling up, it’s worth learning how to stop unwanted Telenor subscriptions too, since those drain balance in exactly the same silent way.
One more thing: never keep a big balance sitting on your SIM if you have recurring bundles you don’t want. An empty-or-small balance can’t be deducted from — though that’s a workaround, not a solution.
When auto-renewal is actually worth keeping
Let’s be fair — auto-renewal isn’t the enemy. It’s worth keeping ON if:
- You use the bundle fully every cycle (same data, same minutes, every week or month).
- You hate gaps — like waking up with no data because you forgot to resubscribe.
- You keep enough balance loaded that a renewal never surprises you.
For people with a steady routine, auto-renewal is genuinely convenient. The problem is only when the bundle no longer matches your usage and nobody told your SIM that.
Manual subscribe vs auto-renew: a quick comparison
- Auto-renew ON: zero effort, no gaps, but zero control — renewals happen even when your usage changes.
- Manual subscribe: full control, you resubscribe only when you need it, but you have to remember (and a forgotten renewal means no data).
- Middle path: keep auto-renew ON for the one bundle you always finish, and manually manage everything else.
Honestly, for most people the middle path is the sweet spot.
Keep an eye on your balance anyway
Auto-renewal isn’t the only way money quietly leaves a prepaid balance. If you’ve turned it off and your balance is still shrinking faster than expected, it’s worth reading up on why your balance vanishes so quickly — bundle-expiry fallbacks, hidden add-ons, and pay-as-you-go rates can all play a part.
And while you’re in the app checking your bundles, you might as well play today’s Telenor quiz — it’s the fastest free MBs you’ll earn all day.
